How we collect and hold your personal information
We will collect the majority of your Personal Information from you directly. We may also however obtain your Personal Information from:
- Aged Care Assessment Teams
- Department of Human Services
- Your general practitioner , and other relevant health care providers
- Your carer, advocate, representative or nominated family members and close friends.
We only collect information that is relevant and necessary to the provision of your services and support.
The Purpose for which we collect, hold, use and disclose personal information:
RADCARE will only collect, hold, use and disclose personal information when it is relevant to your care and services, applying for funding, provision of services including managing, monitoring and
reviewing of services in accordance with the guidelines established by the Aged Care Act and Principles.
The information is required to ensure that we can deliver appropriate, timely and quality services to you.
Some of this information is also required to comply with government legislation (Aged Care Act and Principles, Home Care Guidelines and NRCP Guidelines) and reporting requirements to funding
bodies e.g. The Department of Human Services.
RADCARE strives to ensure the security, integrity, and privacy of your personal information. Periodically we review and update our security measures in relation to current and future technologies.
Systems and procedures are already in place to protect your personal information from misuse and loss and from unauthorised access modification or disclosure. Files holding your personal information
will be securely stored at our office in locked filing cabinets and on our computers which have security passwords. Access to these files is limited to personnel who have the responsibility of your
care or have the legal right to your records.
RADCARE will retain information in line with its record retention policies. When information is no longer required it will be disposed of in a secure manner.
RADCARE is permitted to collect your personal information (including sensitive information) as part of its functions as a not for profit Home Care Provider. However, using and disclosing your
requested to provide your consent to the use and disclosure of personal information collected from you for the purpose of providing optimum care. You (or your representative or advocate) will be
asked to sign a Consent Form which details who you ( or they) wish information to be obtained from and which relevant groups and individuals information can be released to.
You are advised that you can withdraw consent to share personal information at any time.